Quick Answer: What Are The 5 Steps In Troubleshooting A Computer Problem?

What are the 8 steps of troubleshooting?

The 8-Step Process is:Step 1 – Clarify the Problem (framing) (GTS1-2) …

Step 2 – Breakdown the Problem (GTS 2) …

Step 3 – Target Setting (GTS2) …

Step 4 – Root Cause Analysis (GTS3) …

Step 5 – Develop Countermeasures (GTS3) …

Step 6 – See Countermeasures Through (GTS3) …

Step 7 – Monitor Process and Results (GTS3)More items…•.

What is the basic troubleshooting?

Troubleshooting is the process of diagnosing the source of a problem. It is used to fix problems with hardware, software, and many other products. The basic theory of troubleshooting is that you start with the most general (and often most obvious) possible problems, and then narrow it down to more specific issues.

What are troubleshooting skills?

In simple words, troubleshooting skills are the problem solving abilities of a person. … Ideal troubleshooting skills mean you begin with gathering maximum information to define the actual problem, and provide the best possible solution by generating and evaluating all possible solutions.

What is being solved by Kaizen?

What is Kaizen? The primary goal is to quickly solve a problem by eliminating activities in processes that add cost, but do not add value. As defined in Wikipedia, the Sino-Japanese word “Kaizen” simply means, “change for better”.

What is the troubleshooting process when working on a computer?

To troubleshoot is solving a problem or determining a problem to an issue. Troubleshooting often involves the process of elimination, where a technician follows a set of steps to determine the problem or resolve the problem. Computer troubleshooting overview. Other computer hardware and software troubleshooting.

What are the troubleshooting tools?

Some of the basic network troubleshooting tools are as follows:Ping.Tracert/ Trace Route.Ipconfig/ ifconfig.Netstat.Nslookup.Pathping/MTR.Route.PuTTY.

How do I detect network issues?

How to Troubleshoot a NetworkCheck the hardware. When you’re beginning the troubleshooting process, check all your hardware to make sure it’s connected properly, turned on, and working. … Use ipconfig. … Use ping and tracert. … Perform a DNS check. … Contact the ISP. … Check on virus and malware protection. … Review database logs.

What are the troubleshooting steps?

The six steps of troubleshooting.Identify the problem. … Establish a theory of probable cause. … Test probable cause theory to determine actual cause. … Establish an action plan and execute the plan. … Verify full system functionality. … Document the process.

How do I get better at troubleshooting?

4 Tips to Strengthen Your Troubleshooting SkillsWhat’s wrong? It’s nearly impossible to properly fix a problem if you cannot see the problem, especially with computers. … Keep it simple, stupid! … Practice, practice, practice. … “I don’t know” … Vendor documentation. … Ask your peers. … Search Google, check out message boards. … Related courses.More items…•

What is network troubleshooting tools?

Network troubleshooting is the combined measures and processes used to identify, diagnose and solve problems within a computer network. It’s a logical process that network engineers use to resolve network problems and improve network operations. … To fix the issue, you need to troubleshoot.

What are the common computer problems and solutions?

Here are six common computer issues and how you can fix them.Slow Performance. … Loud Noises From Computer. … Computer Constantly Freezes. … Internet Browsing Is Slow or Unresponsive. … You’re Seeing a BSOD (Blue Screen of Death) … Screen Display Is Truncated or Has Low Resolution.

What are the 7 troubleshooting steps?

Seven-step troubleshooting methodology.Step one: identify the problem. … Step two: establish a theory of probable cause. … Step three: test the theory of probable cause. … Step four: establish a plan of action and identify potential effects. … Step five: implement the plan or escalate. … Step six: verify full system functionality.More items…

What are the types of troubleshooting?

The Top 10 Basic Network Troubleshooting Tools Every IT Pro Should KnowSpeedtest.net/pingtest.net.Subnet and IP Calculator. … PuTTY/Tera Term. … Netstat. … Nslookup. … Ipconfig/ifconfig. … Tracert/traceroute. … Ping. The most commonly used network tool is the ping utility. … More items…•

What is the first step in troubleshooting a computer?

The first step in the troubleshooting process is to identify the problem. During this step, gather as much information as possible from the customer and then from the computer. When you are talking to the customer, follow these guidelines: Ask direct questions to gather information.

How do you solve troubleshooting problems?

How to Troubleshoot Problems Using the Windows 7 Action CenterChoose Start→Control Panel and click the System and Security Link.Under Action Center, click the Find and Fix Problems (Troubleshooting) link. … Make sure that the Get the Most Up-to-Date Troubleshooters check box is selected. … If you see a troubleshooter that seems to address your problem, click it.

Why is it called troubleshooting?

The verb troubleshoot has been around since the early 1900’s, from the noun troubleshooter, or in the 1890’s, trouble-shooter. This was the name given to workers who repaired telegraph or telephone lines.