- What is occupancy formula in BPO?
- What is a good occupancy rate?
- What is RevPAR explain with example?
- Why is RevPAR so important?
- What is RevPAR formula?
- What is phone occupancy?
- What is difference between occupancy and utilization?
- What is occupancy index?
- How do you calculate multiple occupancy percentage?
- How is agent occupancy calculated?
- What is the formula for shrinkage?
- How do you calculate occupancy rate in Excel?
- What is double occupancy rate?
- What is a STR report?
What is occupancy formula in BPO?
The most obvious call center occupancy formula would be to divide the time an agent spends on calls by all of their available working time.
For instance, if an agent spent 54 minutes on calls during one hour (aka 60 minutes) of work, they would have an occupancy rate of 90 percent (54/60 = 90%)..
What is a good occupancy rate?
While a 100 percent occupancy rate is desirable, hotel owners may have to lower rates in order to achieve it. Therefore, there could be instances where hotels can actually make more money from an 80 percent occupancy rate than from a 100 percent occupancy rate, if the 80 percent are paying higher prices.
What is RevPAR explain with example?
RevPAR = Average Income per night ÷ Total number of Rooms. As an example; if you have 10 rooms in your hotel and $1000 average income per night, then your revenue per available room would be $100. This means that for every available room you on average make $1000 ÷ 10 = $100.
Why is RevPAR so important?
RevPAR is used to assess a hotel’s ability to fill its available rooms at an average rate. If a property’s RevPAR increases, that means the average room rate or occupancy rate is increasing. RevPAR is important because it helps hoteliers measure the overall success of their hotel.
What is RevPAR formula?
It’s quite easy to calculate RevPAR. Simply multiply your average daily rate (ADR) by your occupancy rate. For example if your hotel is occupied at 70% with an ADR of $100, your RevPAR will be $70.
What is phone occupancy?
What Is Occupancy? Occupancy is the percentage time that advisors take on call-related activity compared to the logged-in time. ‘Call-related activity’ covers talk time, hold and after-call work (ACW).
What is difference between occupancy and utilization?
Henriette Potgieter, a call centre best practice management consultant at QBIC Solutions, tells us: “Occupancy differs from utilisation in that occupancy considers only live logged-in time, but utilisation considers total time at work (including logged-out time such as training).”
What is occupancy index?
Occupancy Index – The measure of your property occupancy percentage compared to the occupancy percentage of your competitive set.
How do you calculate multiple occupancy percentage?
Multiple Occupancy Ratio / Multiple Occupancy Percentage CalculatorSingle Occupancy % (Available Rooms) = (Number of Single Rooms Occupied) / (Total Number of Available rooms) * 100.Double Occupancy % (Availalbe Rooms) = (Number of double Rooms Occupied) / (Total Number of Available rooms) * 100.More items…
How is agent occupancy calculated?
Agent occupancy refers to the percentage of time that call agents spend handling incoming calls against the available or idle time, which is determined by dividing workload hours by staff hours. It is a statistic used in calculating the productivity of a call center.
What is the formula for shrinkage?
Shrinkage is another way of expressing what used to be called Utilisation. Utilisation is simply the number of hours that employees are available to work on their primary task (measured hours), divided by the total paid hours. So a Shrinkage Figure of 30% equates to a Utilisation figure of 70%.
How do you calculate occupancy rate in Excel?
To express this in excel we can divide the total number of available rooms in B1 , against each of the days in the spreadsheet. For example, to calculate the first day’s occupancy rate we can do =B4/$B$1 : N.B. We type $B$4 instead of just B4 because we want to keep the second cell reference in the function static.
What is double occupancy rate?
noun. a type of travel accommodation, as in a hotel, for two persons sharing the same room: The rate is $35 per person, double occupancy, or $65, single occupancy.
What is a STR report?
Developed by the hotel management analytics firm Smith Travel Research, the STR report is a benchmarking tool that compares your hotel’s performance against a set of similar hotels.