How do I complain to Optus?
BY ONLINE FORM: Fill out your details on our online complaints form (http://www.optus.com.au/ complaints).
Your case will then be assigned to dedicated case manager, who will get in touch with you within 2 working days..
How do I call Optus customer service?
Ask us how on 1800 555 937.
What is my Optus service number?
You can find your service number on your bill, or in My Account and the My Optus app.
How do I contact Optus when my phone is disconnected?
Re: Phone disconnection If you are able to find a phone to use then you can call 133937, or jump into Live Chat here.
How do I chat with Optus?
You can contact Optus using our online messaging. Simply log in with your My Account details in My Optus app or click on the Messaging icon on the bottom right of this page. To help you, our Optus Digital Assistant will respond instantly and connect you to an expert if your question needs to be escalated.